PRIVACY POLICY
RAAM GROUP MG (“Company/we/our”) values your trust and is committed to protecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use, share, and protect the personal information of individuals (“Visitor/User/Customer/you”) using our website, applications, and services. It applies to all visitors and users of RAAM GROUP MG’s Services, including any interaction with www.raammg.com and other associated online or offline services.
By visiting or using RAAM GROUP MG’s Services, you consent to the collection and use of your information as described in this Policy. If you do not agree, please refrain from using our Services. This Policy does not apply to any third-party websites or services, even if linked to our platform.
1. Information We Collect
We may collect different types of personal data, including:
- Contact Information: Name, email, phone number, address, etc.
- Vehicle Information: Model, VIN, service history.
- Transaction Information: Payment details, financing information, and purchase history.
- Online Usage Information: IP address, cookies, browser type, and activity on our website.
2. How We Collect Information
We collect your information in several ways:
- Directly: When you register for events, book a vehicle, or contact us through email or phone.
- Passively: Using cookies, web beacons, and analytics tools to track how you use our website.
- From Third Parties: If you engage with us through social media or other integrated services.
3. How We Use Your Information
We use the information collected for several purposes, including but not limited to:
- Providing Services: To complete transactions, manage orders, and schedule services.
- Customer Support: To respond to inquiries, resolve issues, and process payments.
- Marketing: To send promotional offers, updates, or information about new products and services.
- Improving Services: To analyze site usage, enhance user experience, and develop new offerings.
- Security: To protect against unauthorized access, fraud, and security threats.
- Customization: To personalize content, ads, and user experience based on preferences and behavior.
4. Sharing of Information
We may share your personal data with:
- Service Providers: Vendors assisting us with payment processing, order fulfillment, marketing, or analytics.
- Affiliates/Dealers: Our associated dealerships or affiliates to provide you with relevant services and offers.
- Legal Obligations: If required by law, government request, or to protect our rights.
- Business Transactions: In case of mergers, acquisitions, or sale of business assets, your data may be transferred as part of the transaction.
5. Use of Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, collect analytics, and serve personalized ads. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of the website.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the retention period ends, we will securely delete or anonymize your data unless further retention is required by law.
7. Security of Your Data
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Overseas Transfers
Your data may be transferred to jurisdictions outside your country of residence for processing. By using our Services, you consent to such cross-border data transfers, with the assurance that appropriate safeguards will be in place.
9. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate data.
- Withdrawal of Consent: Withdraw your consent to data processing at any time, though this may limit your access to our services.
- Deletion: Request deletion of your personal data, subject to legal obligations.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time frame.
10. How We Protect Your Information
We take steps to ensure that your data is secure, including encryption and secure storage of sensitive information. However, no system is completely foolproof, and we cannot fully guarantee the security of your information online. If you have concerns regarding the security of your data, please contact us at [email protected].
For any further questions or concerns regarding our Privacy Policy, you may reach us at [email protected].